We'd like to take a moment to provide all of our clients with an update on Blue Oaks Veterinary Clinic while we continue to navigate these difficult and ever changing times surrounding the novel coronavirus (COVID).
Although Blue Oaks Veterinary Clinic is still open and seeing pets, our lobby and exam rooms are currently closed to non-personnel. Regardless of your stance on COVID, we are erring on the side of caution in order to keep our staff, clients, and patients safe. We hope that we will be able to open our lobby and exam rooms in time to see all of our clients face-to-face again, but this will depend on the data that we receive from agencies like the American Veterinary Medical Association (AVMA), CDC, City of Roseville, Placer County, and the State of California. Once epidemiologists are more optimistic about the public's safety we will make the decision to re-open our lobby but that decision will be dictated by science. So until further notice, our lobby will continue to be closed and we will continue to offer Concierge Services, contactless payments, and electronic signatures whenever possible. We would also like to kindly ask clients to wear a mask when interacting briefly in person with our staff during curbside exams, drop-off and pick-ups, as well as when picking up medications.
We understand that these are strange times and that everyone prefers to accompany their pet into the building for their visit but we cannot allow this in order to keep our clients and staff safe. If you are concerned about your pet being in the building without you, we want to assure you that they are in good hands. We would never harm your pet and always treat each and every one of them as they were our own. Also keep in mind that the building is a much less stressful place with our lobby closed as there are less people and animals throughout the building that often cause additional stress and anxiety.
If you do happen to see clients entering the building it is because their pets are coming in for euthanasia. We feel that due to the sensitive nature of these appointments, it is not appropriate to perform these procedures in the parking lot if a client would like to be present while saying goodbye to their beloved pet. Furthermore, please keep in mind that that if you schedule a euthanasia appointment, we are only allowing one client in with the pet and they are required to wear a face mask for everyone's protection.
We also understand that it is getting hot outside and it will continue to get hotter for the next couple of months. Please know that we are doing our best to be as expedient as possible but sometimes what we do takes time. If an appointment is taking a bit longer than expected there is a reason; we are not dragging our feet to extend the appointment time. We always strive to stay on time with our appointments but sometimes that isn't possible for one reason or another that is often out of our control. If your vehicle does not have air conditioning or you're opposed to sitting in your car with the engine running then we are happy to accommodate a drop off appointment; simply let us know and we can arrange something that works for all parties involved. Please note that drop-off appointments will incur an additional charge for animal care and cage use.
We only have so many hours in the day and so many kennels in the building to accommodate add on appointments. Our policy is to never turn an appointment away but there are days that we are literally too full to take on anymore animals. If this happens it is truly not because we don't want to see you but that we physically cannot. Furthermore, it is our policy to provide each and every patient with high quality veterinary care and if we squeeze too many appointments into the day, our time and resources will be spread too thin and our patients will not receive the level of care we believe they deserve.
Last, but not least, we would like to remind everyone to please do your best to plan ahead! We've experienced a surge in the number of clients that are trying to get their pets seen and we are doing our best to accommodate everyone. If you have a non-urgent matter, please understand that we will likely recommend pushing the appointment out a week or so depending on availability so that we can still have time and space to see the urgent patients. In addition, we recommend that you schedule any recheck exams at the time of your initial exam to ensure that your spot is reserved.
We appreciate your understanding and cooperation in doing everything possible to help us and our community stop further spread of COVID while we continue to work hard caring for your pets during these difficult times! Please feel free to call us at (916) 771-6930 or email at firstname.lastname@example.org if you have any questions.
Blue Oaks Veterinary Clinic